Career

Job Responsibilities:

The Destination Consultant serves as the primary point of contact for relocating employees (client) moving to a new destination, guiding them through every stage of the relocation journey — from initial orientation to fully settling into their new home and community. This role requires a strong blend of empathy, coordination, and service delivery to ensure a smooth, positive experience for the client and their family.

• Client Engagement: Connect with the relocating employee (client) at the outset of the assignment to understand their needs, preferences, and family requirements.
• Orientation Tour: Plan and conduct orientation tours to familiarize them with the destination city, neighborhoods, amenities, and essential services.
• Home Finding: Support the client in identifying and securing suitable housing options aligned with their preferences and budget.
• School Search: Assist clients with children in identifying and enrolling in appropriate schools.
• Settling-In Support: Provide ongoing assistance to help the client and their family settle into their new environment — covering essentials like utilities, local registrations, and community orientation.
• Realtor Coordination: Liaise with realtors to schedule and coordinate property viewings and appointments.
• Lease Management: Manage lease negotiation, documentation, and signing on behalf of or alongside the client.
• Stakeholder Communication: Maintain consistent, professional communication via email and phone with clients, realtors, corporate partners, and internal teams.
• Technology Utilization: Use the company's technology platform to manage and document service delivery throughout the assignment lifecycle.
  
  

Skills:

• Empathy towards clients and sensitivity to relocation challenges
• Solution-oriented mindset with strong problem-solving ability
• Ownership and accountability for end-to-end service delivery
• Ability to make quick, well-reasoned decisions under pressure
• Strong team collaboration skills
• Excellent interpersonal skills to build relationships and manage diverse stakeholders
• Strong oral and written communication skills
• Customer-centric approach with a focus on service excellence
  

Job Responsibilities:

• Responsible for liasioning with the client/assignee for the Immigration process as per authorized serviced.
• Maintaining of up to date information for all Immigration services
• Responsible for consular filing & collating of document checklist. Knowledge of US consular process is preferred but not mandatory.· Briefing the applicants on the Consular processes.
• Checking the complete documentation of all types of visa applications
• Managing the Document Legalization: Notary, Attestation and Apostilles
• Coordination with Clients, Consulates/ Embassies, Visa Facilitation Services and High commission
• Maintaining and managing matrix and reports relating to assignment tracking regarding immigration
• Preparation of periodic reports on immigration numbers
• Maintaining the knowledge base of documents on travel processes and requirements for each country/region
• Keep track of the client’s visa validity and inform and update client/ assignee in time for their upcoming extensions
• Ensure that all cases are logged into Formula technology

Skills:

• Attention to detail
• Ability to speak quality English and communicate with foreigners.
• Appreciate the criticality of the function.
• Be service conscious and extremely responsive and responsible.
• Good interpersonal skills and time management.
• May have worked with a law firm/ relocation business/ travel agency.
• Must have experience 0-5 Years.

Job Responsibilities:

• House-keeping quality audit of the Service Apartments
• Repair & Maintenance of the Service Apartments
• Inventory management of New Serviced Apartment
• Demand/Issue of Cleaning materials
• Admin matters of housekeeping staff
• Monthly performance report of House Keeping Staff
• SA Furnishing of the apartment
• Procurement & Vendor management
• Note- Should have his own conveyance.

Skills:

The Facility Executive will provide specialised services to Corporate housing on all below mentioned key points. Ensuring timely/best solutions to client issues and coordinates with client, Helpline, Technician & House Keeping staff.

Job Responsibilities:

Relocation Services

• Create plans for delivering service to new and existing assignees on specific accounts designated.
• Develop and facilitate a basic training program for all new relocation services staff, updating training modules regularly to include information on all new accounts/partners and any significant industry trends or changes
• Develop and maintain strong working relationships with internal and external clients
• Ensure awareness of initiations regarding new assignments
• Ensure efficiency, performance, quality and timeliness of delivery of services by the Relocation team
• Allocate and manage the responsibilities of the members of the Relocation team
• Ensure Process Diligence in each case including mapping through technology.
• Ensure internal reports like Account Manager reports and status of assignments are prepared on time
• Ensure that the team completes work/issues on a timely manner with appropriate identification and rectification of issues
• Ensure timeliness, and accurate resolution of the job as per scope of assignment
• Work with all employees to optimize the operations
• From time to time the Account Manager would be required to back up or deliver on the ground destination services along with the consultant/ Senior consultant or on his / her own.
• Submit reports to Seniors as prescribed
• Ensure Billing on time and payments received thereon.

Real Estate Services

• Ensure that the resource directory is updated regularly by keeping track of existing properties that are already listed by the realtors and also looking for potential properties
• Keep abreast of market trends by telephone and e-mail with realtors and also with builders to obtain the going rate in the market

HR

• Providing appropriate support and orientation to new hires
• Explain the entire steps of the process to a new hire and take them on visits with clients as part of their orientation and training
• Ensure employees are provided with coaching when required
• Manage people and help resolve conflicts through counseling

Administration

• Identify training areas of the team and ensure to conduct such trainings from time to time
• Keep track of all ongoing assignments and the consultants who are responsible for each assignment
• Ensure accuracy of detail and data integrity

Client Management

• Develop and manage relationships with new and existing clients and specific HR
• Maximize revenues from the existing customer base and developing ongoing account plans
• Be the key/ main point of contact for top accounts
• Maintain ongoing consultation with client IAM/local HR about potential assignments and timeframes to ensure timely services
• Ensure prompt and appropriate resolution of any issues and/or problems initiated by clients and/or assignee’s, and keep supervisor aware of issue and status
• Escalate client and/or assignee issues internally to senior management and externally to appropriate client contact
• Identify potential escalations and ensure resolution of issues by interacting with the HR or the International Assignment Manager (IAM) contact at the client company
• Maintain contact with the assignee during the issue resolution stage and provide updates as needed
• Measure and maintain client satisfaction on a continual basis, and providing appropriate feedback internally to specific relocation team member
• Ensure tangible cost saving information is collected and presented to clients for review
• Ensure all reports are prepared correctly and on time and sent by the Account Manager to the HR contact or to the IAM, on an ongoing basis to provide status throughout and at the end of the assignment

Vendor Management

• Conduct new and existing vendor assessment, rate service levels and ensure adherence to contract terms

Skills:

Summary Description

This position is responsible for the complete operations of the accounts and functions that the Account Manager is responsible for and report to the Relocation Manager/ General Manager of the location.

Education Requirements
Bachelor’s degree required

Experience Requirements

• Experience in a leadership position
• Must have managed people for at least 4 to 5 years
• Good verbal and written communication skills
• Good interpersonal skills in order to interact and manage people
• Good analytical skills

Job Responsibilities:

• Maintain day-to-day accounting records and documentation.
• Passing entry, issuing cash & closing invoices daily basis.
• Prepare basic MIS, expense reports, and accounting statements.
• Manage day-to-day office administrative activities.
• Handle office supplies, stationery, and inventory.
• Payment collection from the client as required.
• Handle local vendor accounts.
• Coordinate with the client for the payment follow-up mail, call and sort out any queries on a daily basis.
• Prepare outstanding statements.
• Handling all kinds of admin / IT works and maintaining with proper updates and backup.
• Handle joining formalities, bank account opening process, general verification, & exit formalities as required.
• Visit to service apartments for housekeeping inspection, Coordination for fixing any maintenance issue, as an when required.
• Any miscellaneous administrative work.

Skills:

• Attention to detail, empathy and inclusive approach
• Excellent professional knowledge
• Excellent written and verbal communication skills
• Good interpersonal skills
• Good computer skills